All returns, whether by a Customer, or Brand Partner, must be made as follows:
I. Obtain Return Merchandise Authorization (“RMA”) from Vasayo;
II. Ship items to the address provided by Vasayo Customer service when you are given our RMA.
III. Provide a copy of the invoice with the returned products or service. Such invoice must reference the RMA and include the reason for the return.
B. All returns must be shipped to Vasayo pre-paid, as Vasayo does not accept shipping collect packages. Vasayo recommends shipping returned product via UPS or FedEx with tracking and insurance, as risk of loss or damage in shipping of the returned product shall be borne solely by the Customer or Brand Partner. If returned product is not received at the Vasayo Distribution Center, it is the responsibility of the Customer or Brand Partner to trace the shipment, and no credit will be applied.
C. The return of $500 or more of products accompanied by a request for a refund within a calendar year, by a Brand Partner, may constitute grounds for involuntary termination.
Cancellation Policy: If a Brand Partner or Customer wishe s to cancel an order, please call customer service at +60 18-233 2170 We can only cancel orders before it ships. If an order has already shipped, please refer to the return policy.